If you need help with the BEM Academy app, write to us. We normally reply within two working days.
Email hello@bookenmuslim.dk. Tell us which phone you are using and what you were trying to do — it helps us answer faster.
First check that the email address is the one you were accepted with. Capital letters make no difference. If you have forgotten your password, use Forgot password on the sign-in screen: you will receive a code by email to type into the app.
You cannot create a course or add yourself to a class group. You apply for a place in the app, and the academy accepts you onto a group. Only then can you see the course plan and the material.
Class material opens once your teacher has recorded you as present, and the preparation for the next class opens the same way. That is how the course is built, so material reaches you in the order the teaching follows. If you think your attendance was recorded incorrectly, speak to your teacher.
A module's exam opens once you have attended that module's classes. If you do not pass, your teacher can grant you a re-exam.
Check that you have allowed notifications for the app in your phone's settings. You can turn individual types on and off under Profile → Notifications. Messages always appear inside the app, even with push turned off.
You can correct your name yourself under Profile. We change email addresses and phone numbers for you — write to us and we will sort it out.
Both are under Profile. Deletion is handled as described in the privacy policy.
Read the privacy policy for what we process and why.